shipping policy

Shipping Policy

At [PELLAVE SKIN], we are dedicated to delivering your order as quickly and seamlessly as possible. Below are the details regarding our shipping processes, delivery times, and order tracking.

1. Processing & Dispatch Times

All orders are processed and prepared for dispatch within 1 to 2 business days (excluding weekends and major holidays). Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. International Shipping & Estimated Delivery

We ship internationally to customers around the world. Our estimated delivery times are as follows:

  • Order Processing Time: 1 – 2 business days

  • International Delivery Time: 7 – 12 business days

Please note: Estimated delivery times begin from the date of dispatch, not the order date. While we do everything we can to ensure timely delivery, transit times may vary due to factors beyond our control, such as local customs clearance, postal delays, or inclement weather.

3. Order Tracking

Once your package has been dispatched, you will receive an email containing a direct tracking number. Please allow 24 to 48 hours for the tracking status to update in the carrier’s system. You can track your package anytime using the link provided in your email.

4. Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, and custom fees set by the destination country.

  • These charges are not included in the item price or shipping cost at checkout.

  • All taxes, duties, and customs fees are the sole responsibility of the customer.

  • We recommend checking with your local customs office for specific rules and estimated charges before placing an order.

5. Incorrect Address Disclaimer

It is the customer's responsibility to ensure that the shipping address entered at checkout is correct. If you realize you have provided an incorrect address, please contact us immediately at [Resellinggotme@gmail.com].

  • If your order has not yet been dispatched, we will gladly update your address.

  • Once an order has been dispatched (within the 1–2 day window), we are unable to change the shipping destination.

6. Lost, Stolen, or Delayed Packages

[PELLAVE SKIN] is not liable for packages lost or stolen after delivery has been confirmed by the carrier. If your tracking information states that your package was delivered to your address and you have not received it:

  1. Check around your property and with neighbors or housemates.

  2. Contact your local postal carrier or delivery service with your tracking number.

  3. Reach out to our customer support team at [Resellinggotme@gmail.com] so we can assist you in opening an investigation with the carrier.