Frequently Asked Questions

Ordering & Products

Q: Are your skincare products suitable for sensitive skin?

A: Yes! Our formulas are designed to be gentle, non-irritating, and suitable for daily use across various skin types. However, as with any new skincare product, we always recommend performing a 24-hour patch test on a small area of skin before full application.

Q: How should I layer this product into my routine?

A: Our products are designed for effortless layering. Multi-balms and serums can generally be applied after cleansing and toning, right before or after your favorite lightweight moisturizer—or layered throughout the day whenever your skin needs a hydration boost.

Q: Can I use these products under makeup?

A: Absolutely. The lightweight texture helps prep and hydrate the skin, allowing foundation and concealer to sit smoothly without pilling.

Shipping & Delivery

Q: How long does processing and shipping take?

A: We process and dispatch all orders within 1 to 2 business days. Once dispatched, international delivery typically takes between 7 to 12 business days, depending on your location and local customs processing.

Q: How do I track my order?

A: As soon as your order ships, you will receive a confirmation email containing a direct tracking link. Please allow 24 to 48 hours for the tracking status to update in the carrier's system.

Q: Do you ship worldwide?

A: Yes, we ship internationally! Please note that international orders may be subject to local import duties or customs fees depending on your country's regulations.

Returns & Cancellations

Q: Can I change or cancel my order after placing it?

A: Because we work quickly to dispatch orders within 1–2 business days, we can only accommodate changes or cancellations if requested immediately after ordering. Please email us at [Resellinggotme@gmail.com] as soon as possible with your order number.

Q: What is your return policy?

A: We want you to love your skincare routine. If your order arrives damaged, defective, or incorrect, please reach out to our customer support team within [ 14 or 30] days of delivery with photos of the issue, and we will gladly arrange a replacement or refund.